When analyzing the best free CRM software available, Forbes Advisor considered hundreds of factors, including features, customer support, ease of use, user experiences and integrations. Assigning a weighted score to each value, we then narrowed the field to the seven best free CRMs on the market.
Important features in a free CRM include:
- Pipeline management
- Integrations
- Contact management
- Sales automation
- Email tracking
- Meeting scheduler
- Prospect tracking
While not every CRM on this list includes each of these features, many do, or have enough value-added benefits to make up for the feature that’s missing.
In addition to features, we considered how user-friendly the CRMs were and what kind of customer support they offered. We also analyzed user reviews, to get a sense of what real users thought of the CRMs.